Privacy Policy
nuvylenoratis is committed to protecting your privacy and ensuring the security of your personal information. This comprehensive privacy policy explains how we collect, use, store, and safeguard your data when you interact with our financial services platform.
Last Updated: March 15, 2025Information Collection and Use
We collect information you provide directly to us when creating an account, using our financial services, or contacting our support team. This includes your name, email address, phone number, residential address, and financial information necessary for service delivery.
Types of Information We Collect
- Personal identification information including full name, date of birth, and government-issued identification numbers
- Contact details such as email addresses, phone numbers, and postal addresses
- Financial information including bank account details, transaction history, and credit information
- Device and usage information including IP addresses, browser types, and interaction patterns
- Location data when you use our mobile applications or access services from different locations
We also automatically collect certain information about your device and how you interact with our platform through cookies, web beacons, and similar technologies. This helps us improve our services and provide you with a more personalized experience.
How We Use Your Information
Your information enables us to provide, maintain, and improve our financial services while ensuring compliance with Australian financial regulations and anti-money laundering requirements.
Primary Uses Include:
Processing transactions, managing your accounts, providing customer support, detecting and preventing fraud, meeting regulatory obligations, and improving our platform based on user feedback and behavior analysis.
We may also use your information to send you important updates about your account, changes to our terms of service, security alerts, and promotional communications about our services. You can opt out of promotional communications at any time through your account settings or by contacting us directly.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in specific circumstances outlined below, always in accordance with Australian Privacy Principles and applicable financial services regulations.
When We May Share Information
- With authorized financial institutions to process transactions and maintain account services
- With regulatory bodies when required by law or to comply with legal obligations
- With trusted service providers who assist in delivering our services under strict confidentiality agreements
- In connection with business transfers, mergers, or acquisitions, subject to continued privacy protection
- When necessary to protect the rights, property, or safety of nuvylenoratis, our users, or the public
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We're committed to helping you exercise these rights promptly and transparently.
To exercise any of these rights, please contact our Privacy Officer using the details provided below. We will respond to your request within 30 days and may require identity verification to protect your information security.
Data Security and Protection
We implement comprehensive security measures to protect your personal and financial information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and organizational safeguards.
Security Measures
All sensitive data is encrypted using industry-standard AES-256 encryption both in transit and at rest. We employ multi-factor authentication, regular security audits, staff training programs, and maintain compliance with ISO 27001 security standards. Our systems are monitored 24/7 for suspicious activity.
While we take extensive precautions to protect your information, no method of transmission over the internet is completely secure. We encourage you to use strong, unique passwords and enable two-factor authentication on your account for additional protection.
Data Retention and International Transfers
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and comply with legal, regulatory, and business requirements. Financial records are typically retained for seven years as required by Australian law.
In some cases, we may transfer your information to trusted partners or service providers located outside Australia. When we do so, we ensure appropriate safeguards are in place through standard contractual clauses and adequacy decisions to protect your information to the same standard required under Australian law.
Account Closure
When you close your account, we will securely delete or anonymize your personal information within 90 days, except where we're required to retain certain information for regulatory compliance or legitimate business purposes such as fraud prevention.
Contact Our Privacy Team
Have questions about this privacy policy or want to exercise your privacy rights? Our dedicated privacy team is here to help.